Gaithersburg and Libertytown Auto Repair

1

I've been procrastinating writing this for close to a year but I would AVOID this shop at all costs if you don't want to get SCAMMED for thousands of dollars. I dropped off my 2006 Nissan 350Z at Airpark Auto Pros for a simple oil change on 10/03/2023, expecting routine service. A day later, my car started acting strange and automatically shut off on my way to work. When I brought it back, they ended up keeping my car for over a month and a half—I finally got it back on 11/22/2023. During this time, I was charged $5,596.51 for multiple repairs, only to be told at the very end that my engine needed to be replaced. They quoted me an outrageous $7,505.42 for a used engine and $12,016.84 for a remanufactured one! A quick online search shows that engines for my car typically cost between $1,300-$2,000 at most. After much frustration, they eventually refunded $3,181.91 of the amount I paid. However, they claimed they couldn’t refund the whole amount because my vehicle came to their shop not being able to start. Which is insanity because they had me spend $2,480.50 just to get my car to start again—only for it to be completely undrivable in the end and tell me I have to replace the engine. I ended up towing my car to a different mechanic. Within a day, he diagnosed the issue, and replaced my engine within less then week for 3000$. The difference in service and expertise was night and day. I feel completely taken advantage of and cannot believe the lack of professionalism and transparency from Airpark Auto Pros. I would not trust them with any vehicle—save yourself the headache and go somewhere reputable.

5

Thorough and professional!

Your feedback means the world to us! We are so glad you had an excellent experience bringing your Honda Accord in for an oil change and multi-point inspection. Thorough and professional service is our top priority so we are happy to hear this was your experience! Thank you so much for this great review!

- Airpark Auto Pros
5

My car’s engine light came on and it started making this fthump fthump sound. A friend referred me to these guys and I have zero regrets. They got me up and running within a couple of hours. All the mechanics were super knowledgeable.

5

Your feedback is greatly appreciated! We are so glad you had an excellent experience at Airpark Auto Pros! Thank you so much for this five star review!

- Airpark Auto Pros
5

Thank you so much for this 5-star review! We are so happy to hear that you had an excellent experience having the oil changed and multi-point inspection done on your Honda Civic! Your feedback is greatly appreciated!

- Airpark Auto Pros
5

What a great place! Ernie and John are awesome! They are so helpful with any car issues, reasonable priced and easy to get your car in there. The place is clean, has a big tv and comfortable places to sit! I would highly recommend for them taking care of your car!

Thank you so much for this great review! We are so glad you found our staff to be helpful and our customer waiting area to be clean and comfortable! We know these things are important to our customers and we are so happy to hear that this was your experience! We really appreciate your recommendation and review!

- Airpark Auto Pros
5

Airpark auto Pros is efficient, friendly and timely! I recommend their highly efficient services to everyone who needs their car taken care of properly! Great job always!

5

I love Airpark Auto Pros, every time I go the service is fast, efficient, the waiting area is very comfortable, and the staff are always very helpful. You really get what you pay for and more.

This awesome review means the world to us! We are so happy to hear that you experience fast, efficient service whenever you bring your vehicle to Airpark Auto Pros! We know our customers appreciate our comfortable waiting area and our staff is always trying to help them keep their vehicles healthy. Thank you so much for this five star review!

- Airpark Auto Pros
5

Quality service and friendly staff.

This 5 star review means the world to us! We are so glad to hear that you experienced friendly, quality service when bringing your Nissan Rogue in for an oil change and multi-point inspection. Thank you so much for this excellent review!

- Airpark Auto Pros
5

Thank you so much for this five star review! We were happy to take care of the oil change and multi-point inspection on your Subaru Forester. Your feedback is greatly appreciated!

- Airpark Auto Pros