Gaithersburg and Libertytown Auto Repair

5

Recently moved to Maryland. Needed a car inspection for registration and plates. Worked with Ernie Mendez who was helpful and professional. Easy to make an appointment, price was the lowest in the area for an inspection but most importantly I felt comfortable with the service I received. Will bring my other cars for inspection and will use them for future maintenance services.

Your feedback means the world to us! We are so happy to hear that you found Ernie to be helpful and professional and that you felt comfortable with the service you received. We are happy to help with all your vehicles. Thank you so much for this excellent review!

- Airpark Auto Pros
5

The shop was great. Had an EWG issue with my N55 engine and was looking for a shop with experience fixing BMWs. Super fast turnaround and John was knowledgeable on the issue. Highly recommend and pricing was fair.

Your feedback is greatly appreciated! We are so happy to hear you had an excellent experience getting the EWG issue resolved in your BMW. John really knows his N55 engines! Thank you so much for your recommendation and review!

- Airpark Auto Pros
5

Excellent as always

Thank you so much for this 5-star review! We are so happy to hear that you always experience excellent service with us! Thank you so much for your feedback and review!

- Airpark Auto Pros
1

5

Thank you so much for this five star review! We are so happy to hear that you had an excellent experience at Airpark Auto Pros! Your feedback is greatly appreciated!

- Airpark Auto Pros
5

Incredible and honest service. They were very knowledgeable and gave me detailed outline of the repair and cost and communicated everything efficiently. Unfortunately didn’t go through with the repair as it wouldn’t have been worth it for the car. Even though they’re a bit far out from me, I’m definitely coming back for any issues with my other car. Great people overall.

Your feedback is greatly appreciated! Communication is very important to us. We will always provide an honest, detailed assessment of your vehicle's health so that you can make good decisions regarding repairs. Thank you so much for this great review!

- Airpark Auto Pros
5

Parking was a bit full so I double parked my car and they moved it for me. Fast oil change and good service

We really appreciate your feedback. We were happy to take care of the oil change service on your Honda Accord. We know our customer's time is very important so we work hard to provide efficient, quality service to get them back on the road quickly. Thank you so much for this excellent review!

- Airpark Auto Pros
5

Thank you so much for this 5 star review! We are so happy to hear that you experienced great service at Airpark Auto Pros! Your feedback is greatly appreciated!

- Airpark Auto Pros
1

I have experienced shifting problems with my 2001 Honda Accord V6 transmission for a few years. It has difficulty shifting into higher gear. I have owned this car for over 19 years, and this was the only trouble I have with the car. I decided to fix the transmission or even replace it with a rebuilt transmission. I just love this car. I took the car to Airpark Auto Pros to have the work done. After having my car there for a few days, I called the shop and was told that the car needed all new engine mounts and replacing the transmission fluid. I didn't think that was the right diagnosis. The shop manager agreed to do more tests on my car. After a few days, I was told the car's catalytic converter and oxygen sensors were bad and need to be replaced and the transmission worked 100% fine. I picked up my car from Airpark Auto Pros and paid the $240 diagnosis fee. I took the car to another shop recommended by one of my friends. After a thorough test of my car, the mechanics told me the problem with my car was the transmission and he didn't even charge me for his time.

Steven, When a vehicle sometimes won't shift, or the shifts feel rough, it is entirely reasonable to assume it is the transmission. Most people would, and many shops doing a free diagnosis would probably make that same assumption. We did a deeper diagnosis, which is why you were charged for it, and we stand behind the results. We don't want to charge you for a transmission you don't need. If the powertrain control module (PCM) was commanding the transmission to shift, and the transmission failed to shift, then the transmission could have failed. However, your PCM is not commanding the transmission to shift at all. We know this because we watched the PCM data, specifically the shifting commands, and the PCM is not commanding a shift at all under moderate to heavy acceleration. In your case, the clogged catalytic converter is causing a severe reduction in engine power, which is causing you to need to press the accelerator harder. This causes the PCM to command a shift at a higher RPM. The reduced power is preventing the engine from ever reaching this RPM. That is why the transmission is not being commanded to shift and is not shifting under acceleration. The rough shifts are because the transmission is actually jerking on shifts due to the worn engine and transmission mounts. If you replace the transmission, the mounts are often replaced also, and that would resolve this part of the problem. However, it would not fix the acceleration and not shifting problem, and we would not want you to pay for a whole transmission if you only need mounts. I would suggest getting a third opinion from a high-end shop before spending money on a transmission.

- Airpark Auto Pros
5

Quick and timely. Friendly service.

Thank you so much for this great review! We are happy to hear that you found our service to be quick, friendly and timely. We really appreciate your feedback and review!

- Airpark Auto Pros