Gaithersburg and Libertytown Auto Repair

5

This may be the garage I've been looking for. I use to do my mechanical work, but I am looking for a good shop to take over for me. Airport Auto Pros staff is friendly. The waiting area is clean and comfortable. The service was fast, they took care of me. They inspected my vehicle and their finding were right on! I'll be back in the future to let them take care of them. I feel confident that they will do right by me.

Thank you so much for this excellent review! We are so happy to hear you found our staff to be friendly and our waiting are to be clean and comfortable. Friendly, efficient, quality service is our top priority at Airpark Auto Pros and we are so glad to hear that was your experience. We really appreciate this five star review!

- Airpark Auto Pros
5

I recently had my oil changed at Air Park Auto pros and had a great experience. Easy to get an appointment and they even took me when I arrived early. The waiting area is the cleanest I’ve ever seen at an automotive shop and offers soft drinks, snacks, and a TV. Staff was friendly and did not push any unnecessary services. I will definitely be back.

Thank you so much for this 5 star review! We are so glad to hear that you had a great experience having the oil changed on your Honda Accord. We know our customers appreciate a clean comfortable waiting area with tv, snacks and drinks and we are happy to provide that. We are so proud of our honest, friendly staff who never recommend services our customers don't need. Your feedback and review are greatly appreciated!

- Airpark Auto Pros
5

Very professional service and prices are reasonable. As a woman, I never feel as though they're trying to upsell me or pressure me into any services other than what I came in for. I really appreciate that and will continue to give them my business.

Your feedback is greatly appreciated! We are so happy to hear that you are receiving great customer service without any pressure to upsell you. Respect for our customers is very important to us so we will never recommend any unnecessary services for your vehicle. Thank you so much for this excellent review!

- Airpark Auto Pros
5

Definitely, without a doubt, would recommend Airpark Auto Pros to any and everyone I know. Each time i’ve been there the customer service is superb. I just went yesterday and I couldn’t be happier with yet another experience with them. They respected my appointment time, got right to work on my oil change, fully checked my car and let me know that I had one other maintenance issue plus no pressure to have anything else done to my car if I didn’t want to. 10/10 experience every time and I will for sure be back. Thank you Airpark Auto Pros.

Thank you so much for this awesome review! Customer service is our top priority so we are happy to hear that you experienced superb customer service when bringing your vehicle in for an oil change and multi-point inspection. We know our customers appreciate a detailed assessment of their vehicle's health and we are happy to provide that for them with every oil change. We really appreciate your recommendation and review!

- Airpark Auto Pros
5

Very helpful respectful nice work👍🙏

Thank you for your feedback! Customer service is very important to us so we are very happy to hear that you found our staff to be very helpful and respectful. Thank you so much for this great review!

- Airpark Auto Pros
5

Quick turn around on a valve adjustment at a fair price (and quality work). Dan and Integrity live up to their name. Thank you!

5

Ernie and the team replaced my brakes in a timely manner. Great service

Your feedback means the world to us! We are so happy to hear that you experienced great customer service having the brakes replaced on your Ford Mustang. Thank you so much for this five star review!

- Airpark Auto Pros
5

Ernie and the team replaced my brakes in a timely manner. Great service. Edit* Honestly, I can't recommend their service enough. Their communication and qoutes are helpful, and prices are unmatched!

Your feedback means the world to us! We are so happy to hear that you experienced great customer service having the brakes replaced on your Ford Mustang. Thank you so much for this five star review!

- Airpark Auto Pros
5

Integrity Auto Care came through when I needed the help. I called a few other mechanics and got the run-around on when I could get my car fixed. Then, I called Integrity Auto Care, and Dan was easygoing and told me to bring the car in the morning. I took the car in, and the mechanics were easygoing, truthful, and up-front. I'm very happy with their service and intend to use them in the future.

1

I'm not sure why this place has 5 stars. I went in knowing I had a misfire on cylinder 3 and requested a tune-up involving coil, and spark plug change. I received a notification via text message that the diagnosis for a charge. I accepted this, even though I already knew it was a cylinder 3 misfire. Via a text and a link, they confirmed the cylinder 3 misfire and suggested swapping coil 3 for coil 4 and replacing all spark plugs for $900. This seemed like a good idea to minimize costs, as it involved replacing only one coil with minimal labor fees. The cover wouldn't need to be removed again since the cylinder 4 coil can be swapped without removing the cover. However, this approach left me with potentially one new coil and three old coils that could eventually fail, likely bringing me back to the shop. Alternatively, if this didn't work, I'd end up with new spark plugs, one new coil, three old coils, and still have the original issue unresolved. At this point, I expected a call to discuss the options, but they just pushed the notification with brief notes and their suggested course of action without much opportunity for discussion. It would have been much cheaper to get a tune-up changing spark plugs and coils somewhere else. I decided not to proceed and took the diagnostics hit, but it was better to stop the potential for excessive costs.

Rodolfo, Thank you so much for the detailed feedback. We will most certainly use this to improve our service. It looks like the course of action was prudent, to save you money and not try to just sell you parts you may not need. And, we always verify the diagnosis to make sure we are making the correct repairs, vs blindly relying on scan codes. However, we clearly dropped the ball on our communication with you. Text messages and technology are meant to be an add-on, not a replacement for the professional and personal advice of our team. We missed the mark on that and I sincerely apologize. We will review this as a team to make sure we use this experience and your feedback to improve.

- Airpark Auto Pros