It was our first time using A.A.P and can’t type enough adjectives to describe the experience. Those dudes are awesome. If there are any ladies that work there, I’m sure they’re awesome, too. Except I mostly corresponded with Johnny via email. My story: i had my daughter take her 2012 Accord EX-L V6 for a MD state inspection at another shop. Just to get an idea of the state of her car. She’s a bit…clueless… when it come to cars. So I wanted to have a good snapshot of the overall health of the car she drives on a daily. Anyways, the Results of the inspection were that the car needed 4 tires, both rear struts, rear brakes including both rotors and calipers and a few other smaller details. I talked to a friend, that recommended Airpark Auto Pros. My daughter had a friend who had a friend that owned a shop near by as well. My daughter was going to take the car there initially. I said “HOLDUP, wait a minute…” On Tuesday, out of the blue, I email AAP/Johnny, the list of repairs needed and asked him for a detailed estimate with parts and labor. He Promptly responded with a detailed estimate. I was a bit surprised. He didn’t try to persuade me to bring the car in or anything like that. I was like “Damn, ok. Well this is our guy…” Wednesday morning I informed Johnny we were going to elect him to service our car. We made arrangements for Friday and dropped the car off Thursday late afternoon. My daughter was really impressed because the person she spoke with said to her that they would stay after hours on Friday if need be, so that she could get her car back by Friday night. Fast forward Friday afternoon and the car was ready for pick up! Johnny emailed the invoice along with a detailed report of other issues that needed addressing in future. But without pressure to get the repairs done or without trying to sell us any extras. The list included some minor leaks, air filters, fluid changes and control arm bushings. Just so that we would be aware. Again didn’t attempt to sell any repairs. Pressure free. I appreciate that. My daughter enjoyed her first big experience in the world of auto maintenance. This round cost us a bit over $3000 (She did not enjoy that ) Needless to say but I’ll say it anyways, AAP estimate did come in slightly less than my daughters friends shop. BUT! that wasn’t the reason we chose AAP. It was off a word of mouth recommendation from someone I trusted and they didn’t disappoint. My daughter said that AAP is definitely her go to shop for all things automotive. She also said the place was really clean and the waiting area had a nice aesthetic. Bottom line is I am 100% glad we chose Airpark Auto Pros. First impression is that these guys are trustworthy and totally qualified to be a bonafide kick ass shop. Hope this review helps. If you’re on the fence with finding a trustworthy and reliable mechanic shop, you can’t go wrong choosing these fellas. Airpark auto pros are to legit to quit! (Yeah I’m old, so what?)
Thank you so much for this awesome review! To legit to quit... Love it! We are so happy to hear that you and your daughter had a great experience at Airpark Auto Pros! Customer service is very important to us so we are so glad your daughter was able to experience all the things we do to make our customers feel comfortable and happy. From the responsiveness that you received from Johnny to the nice, clean waiting area to the detailed assessment of her vehicle. We are happy to be her go to shop! We will take great care of her car. Your feedback and review is greatly appreciated!
- Airpark Auto Pros