Gaithersburg Auto Repair

I recommend Airpark Auto Pros, great service, the shop is clean and welcoming

Airpark Auto Pros continues to deliver the highest quality and best customer service anywhere. Every detail has been thought of to make the customer feel important and appreciated. They offer very fair pricing and exceptional customer service. This has been and will continue to be, my go-to place for all my auto needs.

INTEGRITY...Deliver what you promised. This somehow has alluded a lot of businesses with their promises that are just marketing tools to generate business. AIRPARK AUTO PROS strives to live up to their promises. I called because my front brakes and rotors needed replacement. The Groupon ad looked inviting and an appointment was made for the next day also a text was sent to remind me of my appointment. On arrival, I was greeted by the same person who has scheduled my appointment. He kindly interviewed me and took my vehicle in for service. The wait was grueling because I suspected the 'surprise' was coming. You know. You need this... or you need that can't offer the advertised price! The advisor informed me that the calipers were not releasing fluidly and it would take some additional time for completion. Also, it might make the work more expensive but no price was given because the mechanic was working on the problem. The time passed but I was inside the internet cafe 'surfing the net' when the advisor informed me the work was completed. Not only completed but a completed inspection report was given to me detailing what if any other conditions needed repair or service. This was not expected! I satisfied the invoice which was as promised with no additional charges! This business promised and exceeded my expectations for automobile service work. FREE coffee and snacks, also Covid-19 cleaning of the vehicle performed as a courtesy.

It was very easy make the appointment

5th time back and Air Park Auto Pros is still the best deal out there!

So, I actually went to Airpark Auto Pros twice in one week. I got my brakes done and got the brake system flushed. It was a great experience. They sent text reminders for the appointment, sent me a text when the vehicle was finished, and sent a link to a diagnostic picture of the health of my vehicle. The staff was very friendly and professional . They followed all CDC social distancing guidelines and kept things as contact free as possible. They got me in on time and the vehicle was serviced promptly and quickly. I would definitely consider them again if I need work done on my vehicle.