Be careful. They charged $160 for checkup labor in addition to the labor charged for the actual maintenance. The manager there ,(The light younger guy with a blond beard at the front desk, probably related to the owner if not himself) claimed he informed me but never did. He refused to waive it. This $160 fee was just to hook up a device to read the engine light code, which doesn't take more than 2 minutes but they charge 1 hour of labor for it according to his words. I paid the total fees but will never return to this place. I don't like dishonest businesses who take advantage of people with every single opportunity.
Dana, Our customers come to us and gladly pay for diagnosis so they don't waste money by not confirming the problem properly. Proper diagnosis involves interpretation of the computer codes by a Master Technician and testing/investigating to pinpoint the problem. The computer codes indicate the presence of a problem, but not the solution. We also don't mislead our customers by saying that we will waive the diagnosis fee if you do the work with us. That is a sales gimmick and we don't do that. Many shops just pad the diagnosis cost into the repair cost. We don't do that either. It's dishonest. What happened here is that we showed the diagnosis cost as a line-item instead of hiding it from you, and we believe that's the right thing to do.
- Airpark Auto Pros