Gaithersburg and Libertytown Auto Repair

1

We brought our car here for an oil change. They always do inspection which is good but they are trying to trick you. They said that we needed to change brake fluid bc it is dirty. However, 1 month before we just had our brake fluid flushed and changed. They also said we needed to change the brake pads. We knew that our brakes are half way bc we asked when we did brake fluid. Afterwards, we took the car to another place for a second opinion. They said the brake fluid is totally fine and the brake pads are still good. This place is not doing an honest and good job. They will try to convince you to get more service from them. Please don’t believe them and get a second opinion.

It sounds like one of our technicians may have made a mistake. I will look in to this immediately and figure out what happened. Sometime mistakes are made, but as the owner, I will never tolerate anyone at our shop trying to sell a service that is not needed. We work in an industry that is notorious for this, and our mission is to set a different standard. Knowing the integrity of our team, I can't imagine that any of them intentionally made a recommendation that was not needed, but if that is the case, we will take whatever steps are needed to make sure that it does not happen again. And even if it was an honest mistake, we will put measures in place to ensure we don't repeat that mistake. Our integrity is of paramount importance to us and you need to know that you can trust us. We take this very seriously and will give it the immediate and focused attention it deserves. I will be in touch soon. John Burley, Owner

- Airpark Auto Pros
4

They are professional, on time and transparant in the overall costs to do the repair and no hidden costs. I used Groupon on my 2 cars for synthetic oil change and 30 point inspection.

Thank you so much! Always a pleasure to take care of your Honda and your Toyota!

- Airpark Auto Pros
5

They were very courteous, efficient and helpful. The multi-point handout including pics of the parts that needed repairs is most helpful. I found THE shop to go for all my car care: Airpark Auto Pros!

Thank you Dee! We are so happy you had a great experience with your Toyota Matrix and the multi-point inspection report was helpful. Looking forward to seeing you again!

- Airpark Auto Pros
5

We are very happy everything worked out great with the brakes on your Dodge Caliber. Thank you so much for the 5 star review!

- Airpark Auto Pros
5

We are very happy everything worked out great with the brakes on your Dodge Caliber. Thank you so much for the 5 star review!

- Airpark Auto Pros
5

First time at Airpark. They did a great job with my oil change and multi-point inspection. Staff very courteous and helpful. The print out on what needed to be done with actual pictures of the problems is very helpful. Upon looking at it-- I can prioritize the repairs. I highly recommend going to Airpark Auto Pros!

Thank you so much! We are glad to see that the Digital Vehicle Inspections and reports are helpful! Thank you so much for your recommendation!

- Airpark Auto Pros
5

Great service

Great service is what we striver for everyday - thank you so much for the feedback and 5-star review!

- Airpark Auto Pros
5

We are happy everything went great getting the brakes done on your Honda Odyssey! Thanks for the 5-star review!

- Airpark Auto Pros
5

As a first time customer, I was pleased with the service today. Nelson Borda was very knowledgeable and provided me with a detailed quote of repairs needed on my vehicle. Bonus points for the Internet Cafe and guest lounge with a Television. I was able to answer emails while waiting. Definitely will be back.

We are very happy things went well with your Honda CRV and that the Internet Cafe and guest lounge were helpful. We are very happy to have knowledgable and professional people like Nelson on the team to keep our customers happy. Thank you so much for the feedback and review. We appreciate it!

- Airpark Auto Pros
5

I originally went to Airpark Auto Pros (AAP) for a synthetic oil change. When I called and came in for my appointment, the staff member was very professional and friendly. The reception area has ample seating to maintain that distancing we must do and their was a much needed phone charging station I used. They had multiple bays and were busy, but it was not chaotic, as when you see other service shops. The attendant came to me and asked if I noticed my car not starting and he said it was a simple fix related to the new battery I had gotten done and he fixed it. Because it was a simple adjustment that wasn't done by the person who changed my battery, he offered to do it and was no extra charge. I offered, but he said not needed. I heard him interact with another client and they remained professional and friendly. Definitely going back.

Thank you Jocelyn! We are so happy everything went great with your Nissan Altima. Thank you so much for the great review and feedback. We appreciate it!

- Airpark Auto Pros